We stand behind the products we design, manufacture, and sell. That's why we offer a 6-year warranty on all R Werk products.

If your R Werk product is no longer functioning as it should, please kindly reach out to R Werk Concierge Team, and we’ll be happy to help.

Please kindly include as much information and detail as possible in your request. We’d also appreciate visual aids such as images and/or videos.

If it is determined that your device needs to be returned for repair or additional assessment, we will coordinate with you to have the defective product shipped back to our facility in Toronto, Canada.

We recognize the importance of a customer-friendly return policy. We want to make sure you have plenty of time to fall in love with your new purchase in a comfortable environment before making the commitment.

If you are not satisfied with your purchase, feel free to reach out to R Werk Concierge Team directly and request RMA (Return Merchandise Authorization) within 30 days of the delivery of the order.

All orders on R Werk include free Expedited Shipping.

We offer the following shipping methods for everything other than exceptionally large items.

US Orders - 2 to 5 business days, plus processing time.

Canada Orders - 2 to 5 business days, plus processing time.

Rest of the World Orders - 4 to 7 business days, plus processing time.

Please feel free to reach out to R Werk Concierge Team directly and we'd be happy to work with you directly and accommodate any special shipping need you might have. 

All orders are shipped from R Werk's facility in Toronto, Canada 🇨🇦